Robyn Meredith in Forbes hears a Giant Sucking Sound:
The new Electronic Data System office in Mumbai (formerly Bombay) is half a world away from company headquarters in Plano, Tex. Getting to this Indian office requires a bumpy two-hour drive from downtown Mumbai. At every stoplight women dressed in rags and holding emaciated, dull-eyed infants tap car windows to beg. In the slums lining the roads, thousands of people live crammed into dirt-floored rooms, sheltered from monsoon rains by plastic sheets.You wonder how many local customers EDS can have in conditions like that? Turns out the customers aren't local.
At the end of the drive is a heavily guarded, new office tower that rises above the slums. This is where Amit, 24, works. "This is Andy. How may I help you?" he says politely, hour after hour, to the Midwesterners who have forgotten their e-mail passwords or need the phone number of a colleague. EDS (nyse: EDS - news - people ) hired Amit and 500 of his colleagues--young men and women dressed in khakis or saris--to answer phone calls and e-mails on behalf of American companies that have outsourced tech work or customer service calls to EDS.And why?
Amit and colleagues are paid $1.25 an hour. His counterpart in the U.S. would get $10.Much more by following the link.
