I guess they call it servicing the customer

Engadget (Via Michelle Malkin):

Canadian telecom service provider Rogers Communications has been the victim of numerous number-cloning operations by the terrorist group Hezbollah — in which even the phone number of CEO Ted Rogers was “borrowed” — but steadfastly refused to address consumer complaints about the problem, insisting that customers were liable for outsized bills.

The best part is that law professor Susan Drummond ("who was stuck with a bill for over $10,000 for calls to countries such as Libya, Pakistan, Russia and Syria") nailed Rogers in court. Maybe they should just put a Hezbollah surcharge on all the bills?